Privacy Policy
Scope and Application
This privacy policy (“Privacy Policy”) applies to persons who access or use our Services
(collectively “Users”, “you”).
SAQER service (collectively “SAQER service”, “we” or “us”) collects information about you
when you use our mobile applications, websites, call-center, chat and other services
(collectively, the “Services”).
The practices described in this policy are subject to applicable laws in the UAE.
By accessing or using the Services, you acknowledge that your information may be used
in accordance with this Privacy Policy and UAE law.
We do not knowingly collect personal data from anyone under the age of 18.
Information We Collect
Information You Provide to Us
- User Profile: Name, email, phone number, profile picture, saved addresses, payment information and preferences.
- Contacts Data: Used only for referral, emergency contacts or ETA sharing (with your permission).
- Demographic Data: Age, gender, username, device usage information.
- User Content: Information shared with customer support, ratings, compliments and feedback.
Information Created When You Use Our Services
- Location Information: GPS, IP address, Wi-Fi based location data.
- Transaction Information: Booking details, pickup & drop-off, dates, time, charges and trip status.
- Usage Information: App activity, pages viewed, crash reports, cookies and analytics data.
- Device Information: Hardware model, OS version, device identifiers and network information.
- Communications Data: Call metadata between Users and drivers for support and safety.
Information from Other Sources
- User feedback, ratings and compliments
- Referral program data
- Claims, disputes and service requests
- Business partners, payment providers and social media services
- Publicly available sources and marketing partners
How We Use Your Information
- Provide, maintain and improve our Services
- Process payments and send receipts
- Customer support and dispute resolution
- Fraud prevention and security
- Analytics, research and service optimization
- Marketing and promotional communications
Information Sharing
- With third-party driver companies
- With payment processors and cloud providers
- With advertising and analytics partners
- With law enforcement or regulatory authorities
- During mergers, acquisitions or restructuring
- In anonymized or aggregated form
SAQER service uses Google Maps API. Use of maps is subject to
Google Privacy Policy
.
Data Retention and Transfers
Your data may be transferred outside the UAE. We take reasonable steps to protect your
information in accordance with this Privacy Policy.
Your Rights and Options
Device Permissions
- Photos & media access
- Camera access
- Location access
- Phone call access
- Contacts access
Marketing Opt-Out
You may opt-out of marketing communications by following the instructions in our emails.
Card Information
All card details are securely processed and are never stored or shared.
Links to Other Websites
We are not responsible for the privacy practices of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.